Talking, about growing your business, and restructuring there are couple of things you could do.
1. You need to perform SWOT analysis.
a. S: Identify your strengthen
b. W: Identify your weaknessess
c: O: Identify your opportunities
d: T: Identify your threats
2.Identify your key competitors in the same business in your area of operation or region. What are your core compentencies that can make your a unique one from the others?
3. While tidentifying your SWOT do that in concert with your internal and external environment.
4.You need to make your vision, mission, and strategy more pointed with no vaqueness.
5. Identify your vison?
6. Identify mission
7. Then your "strategy" to get to your vision.
Now customers are the key component to all these. So you need to develop efficient customer relationship management tool. In a way that will be satisfy your customers needs/wants. Make them feel not to leave you to another plumber. How do you that? 1. Through product quality or your service as a plumber. Do you peform quality plumbing that everyone in your neighbor might ignor other plumbers to come to you even if your service charge is greater than other competitors? 2. Through cost leadership strategy like Wall-Mart to target certain non-affluent population.3. You also develop product differentiaiton strategy, and your public relation management skills must be friendly.Hire the best human minds, and practice open door policy with your employees.
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