Summary
As an experienced management professional with a strong business, technical and customer service background, I have a proven track record of increasing company revenue while maintaining the quality of services.
I am seeking a position where I can continue my success and expand my managerial and operations experience.
I'm Interested In:
Career Opportunities
Skills:Customer Service
Executive Management
Management
Medical / Healthcare
Operations
Skilled Labor
Training
Experience:Medical Devices / Equipment
2008 - 2009
Customer Service Manager at Franklin Covey
Role: • Responsible for all store operations
• Budget and P&L
• Keeping the team motivated and focused
Industry:
Location: Canoga Park, CA,
2001 - 2008
Operations Manager at ARS Systems, Inc.
Role: • Held full P&L responsibility for $950K+ budget and oversaw three employees.
• Made all business contacts and negotiated service contracts.
• Developed budgets, controlled inventory, and managed operations.
• Provided superior customer service.
Industry:
Location: Canoga Park, CA,
1998 - 2001
General Manager at Dialysis Parts & Supplies, Inc.
Role: • Held P&L accountability for $950K budget.
• Managed technical services and operations.
• Oversaw distribution of pharmaceuticals.
• Established procedures and authored employee handbook and standard operating procedures in accordance with FDA standards and practices.
• Recruited, trained, and supervised teams up to 16 employees.
• Resolved customer issues that escalated above field level, while maintaining 100% customer retention.
Industry:
Location: Agoura Hills, CA,
