Brian Kirst

2011 - Current

Chief Strategy Officer/Co-Founder at Total Reliance

Role: Total Reliance, Inc. provides eCommerce solutions for developing and breakout brands in the fashion apparel and accessories industry. Through state of the art web development, sophisticated style, and commitment to the brands we serve, Total Reliance will be the destination for fashion brands seeking an affordable, dedicated solution to their eCommerce needs. We provide an end to end eCommerce solution including: Platform Design & Implementation (shopping cart and web site) Creative Services Photo & Video Production (Professional shoots using stylists and experienced fashion models and photographers) Fulfillment Services (pick/pack/ship, returns, receiving) Merchandising Analytics Customer Care
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Location: ,

2010 - Current

Operations at Princeton Fulfillment Solutions

Role: • Complete operational responsibility, ensuring that all client needs are met in a timely, accurate, and cost effective manner. • Provide leadership to all associates ensuring the proper utilization of system processes and adherence to operational procedures • Management and oversight of the production and assembly activities. • Establishing new and re-engineering existing processes to maximize productivity, lower costs, and increase profitability all while maintaining high levels of customer satisfaction. • Integrate new software and systems into the existing production environment to further streamline and automate processes and increase the ability to provide much needed reporting throughout the organization
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Location: Robbinsville, NJ,

2007 - 2009

Vice President, Client Services at IntraLinks, Inc.

Role: • Directly managed a team of 12 Client Service Project Managers and 10 Client Service Analysts across the US and South America. • Ensure that the Client Services organization receives the technology, personnel, and other resources necessary to provide flawless service to IntraLinks clients • Collaborate with the SVP of Client Services to develop and implement, globally standardized best practices for Client Services across all IntraLinks offices • Led the implementation and development of an internal CRM tool using RightNow Technologies as a partner to allow for better tracking of client projects and a 360 degree view of clients to the entire Client Service staff. • Partner with Sales to effectively communicate the value of IntraLinks to potential and existing clients • Responsible for directing the needs of specified markets as they relate to the Client Services department working closely with Sales, Operations, Product Management, Marketing, and Finance to meet the objectives of
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Location: New York, NY,

2005 - 2007

Director, Client Financial Services at Ogilvy Public Relations Worldwide

Role: • Provided day to day leadership and management to a team consisting of 12 analysts responsible for the overall financial service to our clients including invoicing, A/R, project management, budgets, and compliance • Successfully reduced WIP over 180 days from $13.5MM to $1.8MM in 6 weeks through process redesign, capacity management, and resource allocation • Continuously identified opportunities to increase efficiency, reduce turnaround time, and increase customer service. • Developed metrics enabling senior management and internal clients to successfully monitor the progress and status of billing for all clients in North America
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Location: New York, NY,

2002 - 2005

Director, Client Services at Reuters Telerate LLC

Role: • Provide direction and leadership for management and support staff team responsible for the order to cash process, contracts, compliance, and administrative functions • Key areas of responsibility included client support and service, sales team support, order processing and fulfillment, client billing, accounts receivable, client contract administration, client account management, management reporting, data provider compliance, reporting and vendor payment • Client Services point of contact for the Reuters acquisition of Telerate. Responsible for the successful transition of processes and operations from Telerate to Reuters staff • Identified key issues and provided solutions and processes to facilitate the migration of Moneyline Telerate users to Reuters products as part of the $175MM acquisition of Moneyline Telerate • Functional business lead responsible for the corporate system migration to SAP/CRM focusing on system design, defining best practices for implementation, defi
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Location: New York, NY,